Privacy policy

🔒 Privacy Policy – OfficeSpace Solutions (OSS)

At OfficeSpace Solutions, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard your data when you interact with us.

📥 What Information We Collect

When you make an enquiry, request a quote, or place an order, we may collect:

  • Your name
  • Email address
  • Phone number
  • Business or delivery address
  • Order preferences or specific workspace requirements
  • Payment confirmation details (we do not store card or banking information)

🧠 Why We Collect Your Information

We only collect personal data necessary to:

  • Process and fulfil your order
  • Coordinate delivery and/or installation
  • Communicate with you about your order or enquiry
  • Respond to customer service requests or feedback
  • (With consent) Share updates or relevant offers from OSS

🛡️ How We Protect Your Data

Your data is stored securely using appropriate technical and organisational measures. We never sell, rent, or share your personal information with third parties for marketing purposes.

We may share limited details with:

  • Trusted payment processors (e.g. SumUp, bank transfer providers)
  • Delivery partners for fulfilment (name and delivery address only)

🗑️ How Long We Keep Your Data

We retain customer records — including invoices and contact details — for up to 6 years, in accordance with UK tax and regulatory requirements.

You may request early deletion of your data at any time. If no legal obligation exists to retain it, we will remove your records promptly.

📬 Your Rights

In line with UK data protection legislation, you have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct, update, or delete your data
  • Withdraw consent for communications at any time

To exercise these rights, simply contact us via our Contact page or by email.

📅 Policy Updates

We may occasionally update this policy to reflect changes in how we operate or in relevant law. The latest version will always be available on our website.

Last updated: August 2025

If you have any questions about this Privacy Policy or how your data is handled, don’t hesitate to get in touch — the OSS team is here to help.